FAQ
# Frequently Asked Questions
Find quick answers to our most common questions below. If you still need help, please **contact us**.
---
### 🛒 Orders & Payments
**How do I place an order?**
Browse our collection, select your size/colour, add to cart, and follow the secure checkout steps.
**What payment methods do you accept?**
We accept all major debit and credit cards, plus PayPal. All payments are processed securely.
**Are prices inclusive of VAT?**
Yes — all prices shown are in GBP (£) and include UK VAT.
**Can I change or cancel my order?**
We process orders quickly. If you need to change or cancel, email us **within 2 hours** of placing your order. After processing begins, changes may not be possible.
---
### 🚚 Delivery & Shipping
**Where do you deliver?**
We deliver across the whole United Kingdom and Northern Ireland.
**How long will my order take to arrive?**
- Standard Delivery: 3–5 working days
- Express Delivery: 1–2 working days (if ordered before 2pm)
**Do you offer free delivery?**
Yes — free standard delivery on all orders over **£50**.
**Will I get a tracking number?**
Yes — once your order is dispatched, we’ll email you a tracking link so you can follow its progress.
---
### 🔄 Returns & Refunds
**What is your return policy?**
You have **14 days from delivery** to return unused items with tags attached. Full details are on our **Return & Refund Policy** page.
**Who pays for return shipping?**
You cover return costs unless the item is faulty, damaged, or sent incorrectly — in which case we pay.
**How long do refunds take?**
Once we receive and check your return, refunds are processed within **3–5 working days**, and may take up to 10 days to show in your account.
---
### 👕 Sizing & Products
**How do I know which size to choose?**
Check our **Size Guide** on each product page. Sizes follow standard UK measurements.
**Are the product colours accurate?**
We try to show true colours, but slight differences may occur due to screen display settings.
**Are your clothes true to size?**
Most items run standard UK size — see individual product descriptions for notes on fit.
---
### 🛡️ Privacy & Security
**Is my personal information safe?**
Yes — we comply with UK GDPR and never share or sell your details. See our **Privacy Policy** for more.
---
**Still have questions?**
Email us: **support@onpointfashionop.com**
Call: **+44 7835 118895**