Return & Refund Policy

# Return & Refund Policy
**Onpoint Fashion OP**
Last updated: 20 June 2026

This policy follows the UK Consumer Rights Act 2015 and Consumer Contracts Regulations.

### Your Right to Cancel
You have **14 calendar days** from the day you receive your order to change your mind and return items, no reason needed.

### Return Conditions
- Items must be **unworn, unwashed, undamaged, with all original tags and packaging intact**.
- Items showing signs of wear, altered, or without tags cannot be accepted for return.
- **Exceptions**: Under UK law, we cannot accept returns for personalised items, pierced jewellery, or intimate/hygiene products once opened.

### How to Return
1. Email us at **support@onpointfashionop.com** within the 14-day period to request a return.
2. Pack items securely and include your order number.
3. Send via a tracked delivery service — keep your proof of postage.

### Return Costs
**You are responsible for return shipping costs**, unless the item is faulty, incorrect, or damaged upon arrival.

### Refund Process
- We will inspect items within **3–5 working days** of receiving them.
- Approved refunds are issued to your original payment method within **5–10 working days**.
- Original delivery charges are only refunded if the return is due to our error.

### Faulty or Incorrect Items
If you receive a faulty, damaged, or wrong item, contact us within **48 hours** of delivery with photos. We will arrange a free return, replacement, or full refund including original shipping costs.

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📧 support@onpointfashionop.com